.wa-inbox-wrap,.wa-dialog-root{--wa-sidebar-bg: var(--nds-bg-card);--wa-chat-bg: var(--nds-bg-body);--wa-ctx-bg: var(--nds-bg-card);--wa-border: var(--nds-border);--wa-text: var(--nds-text-primary);--wa-muted: var(--nds-text-secondary);--wa-faint: var(--nds-text-muted);--wa-surface: var(--nds-bg-muted);--wa-hover: rgba(148, 163, 184, .16);--wa-input-bg: var(--nds-bg-input);--wa-topbar-bg: var(--nds-bg-header);--wa-in-bubble: var(--nds-bg-muted);--wa-teal: #0d9488;--wa-teal-lt: #14b8a6;--wa-green: var(--nds-success);--wa-orange: var(--nds-warning);--wa-red: var(--nds-danger);--wa-purple: #a855f7;--wa-amber: #f59e0b;--wa-note-bg: rgba(245,158,11,.07);--wa-note-border: rgba(245,158,11,.28)}.wa-inbox-wrap{display:flex;flex-direction:column;height:100vh;overflow:hidden;background:var(--wa-chat-bg);font-family:var(--nds-font-sans);color:var(--wa-text)}.wa-topbar{height:56px;background:var(--wa-topbar-bg);border-bottom:1px solid var(--wa-border);display:flex;align-items:center;padding:0 20px;gap:14px;flex-shrink:0;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);z-index:var(--nds-z-sticky)}.wa-topbar-back{display:flex;align-items:center;gap:7px;color:var(--wa-muted);text-decoration:none;font-size:var(--nds-text-sm);padding:5px 10px;border-radius:var(--nds-radius-md);border:1px solid var(--wa-border);transition:all var(--nds-transition-fast)}.wa-topbar-back:hover{color:var(--wa-text);border-color:var(--wa-teal);background:#0d94880f}.wa-topbar-brand{display:flex;align-items:center;gap:9px;font-weight:700;font-size:var(--nds-text-md);color:var(--wa-text);text-decoration:none}.wa-topbar-brand-icon{width:32px;height:32px;border-radius:var(--nds-radius-md);background:linear-gradient(135deg,#25d366,#128c7e);display:flex;align-items:center;justify-content:center;color:#fff;font-size:1rem}.wa-topbar-spacer{flex:1}.wa-topbar-stats{display:flex;align-items:center;gap:8px}.wa-stat-chip{display:flex;align-items:center;gap:5px;padding:4px 10px;border-radius:var(--nds-radius-full);font-size:var(--nds-text-xs);font-weight:600;background:var(--wa-surface);border:1px solid var(--wa-border);color:var(--wa-muted)}.wa-stat-chip-dot{width:7px;height:7px;border-radius:50%;background:var(--wa-green)}.wa-stat-chip-dot.orange{background:var(--wa-orange)}.wa-stat-chip-dot.red{background:var(--wa-red)}.wa-stat-chip-dot.pulse{animation:wa-pulse 2s infinite}.wa-online-agents{display:flex;align-items:center}.wa-online-avatar{width:28px;height:28px;border-radius:50%;border:2px solid var(--wa-topbar-bg);display:flex;align-items:center;justify-content:center;font-size:.6rem;font-weight:700;color:#fff;margin-left:-6px;position:relative}.wa-online-avatar:first-child{margin-left:0}.wa-online-avatar:after{content:"";position:absolute;bottom:1px;right:1px;width:7px;height:7px;border-radius:50%;background:var(--wa-green);border:1.5px solid var(--wa-topbar-bg)}.wa-online-avatar.busy:after{background:var(--wa-orange)}.wa-online-count-chip{margin-left:4px;font-size:var(--nds-text-xs);color:var(--wa-muted);font-weight:600}.wa-status-toggle{display:flex;align-items:center;gap:7px;background:var(--wa-surface);border:1px solid var(--wa-border);border-radius:var(--nds-radius-full);padding:5px 13px;cursor:pointer;font-size:var(--nds-text-xs);font-weight:600;color:var(--wa-text);transition:all var(--nds-transition-fast);-webkit-user-select:none;-moz-user-select:none;user-select:none}.wa-status-toggle:hover{border-color:var(--wa-teal)}.wa-status-dot{width:9px;height:9px;border-radius:50%;transition:background var(--nds-transition-base)}.wa-status-dot.online{background:var(--wa-green);animation:wa-pulse 2s infinite}.wa-status-dot.busy{background:var(--wa-orange)}.wa-status-dot.offline{background:var(--wa-faint)}@keyframes wa-pulse{0%,to{box-shadow:0 0 #10b98180}50%{box-shadow:0 0 0 4px #10b98100}}.wa-layout{position:relative;display:flex;flex:1;overflow:hidden;min-height:0}.wa-sidebar{width:340px;flex-shrink:0;background:var(--wa-sidebar-bg);border-right:1px solid var(--wa-border);display:flex;flex-direction:column;overflow:hidden}.wa-sidebar-header{display:flex;align-items:center;gap:8px;padding:16px 16px 12px;border-bottom:1px solid var(--wa-border);flex-shrink:0}.wa-sidebar-title{display:flex;align-items:center;gap:8px;font-size:var(--nds-text-md);font-weight:700;color:var(--wa-text);margin-bottom:12px}.wa-sidebar-title-icon{color:#25d366;font-size:1.1rem}.wa-sidebar-badge{background:var(--wa-red);color:#fff;font-size:.58rem;font-weight:700;padding:1px 6px;border-radius:var(--nds-radius-full)}.wa-conv-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:5px;margin-bottom:12px}.wa-conv-stat{background:var(--wa-surface);border:1px solid var(--wa-border);border-radius:var(--nds-radius-md);padding:6px 4px;text-align:center;cursor:pointer;transition:all var(--nds-transition-fast)}.wa-conv-stat:hover,.wa-conv-stat.active{border-color:var(--wa-teal);background:#0d94880f}.wa-conv-stat.active .wa-conv-stat-num{color:var(--wa-teal)}.wa-conv-stat-num{font-size:var(--nds-text-sm);font-weight:700;color:var(--wa-text);line-height:1}.wa-conv-stat-label{font-size:.57rem;color:var(--wa-faint);text-transform:uppercase;letter-spacing:.04em;margin-top:2px}.wa-search-wrap{position:relative;margin-bottom:10px}.wa-search-icon{position:absolute;left:11px;top:50%;transform:translateY(-50%);color:var(--wa-faint);font-size:.72rem;pointer-events:none}.wa-search{width:100%;background:var(--wa-input-bg);border:1px solid var(--wa-border);border-radius:var(--nds-radius-lg);color:var(--wa-text);padding:8px 12px 8px 32px;font-size:var(--nds-text-sm);font-family:var(--nds-font-sans);outline:none;transition:border-color var(--nds-transition-fast)}.wa-search:focus{border-color:var(--wa-teal)}.wa-search::-moz-placeholder{color:var(--wa-faint)}.wa-search::placeholder{color:var(--wa-faint)}.wa-filters{display:flex;gap:4px}.wa-filter-btn{flex:1;padding:5px 4px;border-radius:var(--nds-radius-md);font-size:.67rem;font-weight:600;cursor:pointer;border:1px solid var(--wa-border);background:transparent;color:var(--wa-muted);font-family:var(--nds-font-sans);transition:all var(--nds-transition-fast);text-align:center}.wa-filter-btn:hover,.wa-filter-btn.active{background:var(--wa-teal);color:#fff;border-color:var(--wa-teal)}.wa-conv-list{flex:1;overflow-y:auto;padding:6px 0}.wa-conv-list::-webkit-scrollbar{width:3px}.wa-conv-list::-webkit-scrollbar-track{background:transparent}.wa-conv-list::-webkit-scrollbar-thumb{background:var(--wa-border);border-radius:2px}.wa-conv-item{display:flex;align-items:flex-start;gap:11px;padding:12px 16px;cursor:pointer;border-left:3px solid transparent;border-bottom:1px solid transparent;transition:all var(--nds-transition-fast)}.wa-conv-item:hover{background:var(--wa-surface);border-left-color:#0d94884d;border-bottom-color:var(--wa-border)}.wa-conv-item.active{background:#0d948812;border-left-color:var(--wa-teal);border-bottom-color:var(--wa-border)}.wa-conv-avatar{width:42px;height:42px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:.78rem;font-weight:700;color:#fff;flex-shrink:0;position:relative;border:2px solid transparent;transition:border-color var(--nds-transition-fast)}.wa-conv-avatar.unassigned{border-color:#f59e0b80}.wa-conv-avatar.claimed{border-color:#0d948880}.wa-conv-avatar.resolved{border-color:var(--wa-border)}.wa-conv-agent-chip{position:absolute;bottom:-3px;right:-3px;width:19px;height:19px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:.5rem;font-weight:700;color:#fff;border:2px solid var(--wa-sidebar-bg);background:var(--wa-teal)}.wa-conv-body{flex:1;min-width:0}.wa-conv-row1{display:flex;align-items:center;gap:6px;margin-bottom:3px}.wa-conv-name{font-size:var(--nds-text-sm);font-weight:600;color:var(--wa-text);flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.wa-conv-time{font-size:.62rem;color:var(--wa-faint);flex-shrink:0}.wa-unread-count{background:var(--wa-green);color:#fff;font-size:.57rem;font-weight:700;padding:1px 5px;border-radius:var(--nds-radius-full);flex-shrink:0;min-width:18px;text-align:center}.wa-conv-preview{font-size:.72rem;color:var(--wa-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:5px;line-height:1.4}.wa-conv-preview.is-note{font-style:italic;color:var(--wa-amber)}.wa-conv-row3{display:flex;align-items:center;gap:4px;flex-wrap:wrap}.wa-badge{display:inline-flex;align-items:center;gap:3px;font-size:.58rem;font-weight:700;padding:1px 6px;border-radius:var(--nds-radius-sm);text-transform:uppercase;letter-spacing:.04em}.wa-badge-unassigned{background:#f59e0b24;color:var(--wa-orange)}.wa-badge-claimed{background:#0d948824;color:var(--wa-teal-lt)}.wa-badge-resolved{background:#64748b1f;color:var(--wa-faint)}.wa-badge-waiting{background:#a855f724;color:var(--wa-purple)}.wa-agent-lock{display:inline-flex;align-items:center;gap:3px;font-size:.58rem;font-weight:600;color:var(--wa-teal-lt);background:#0d94881a;border:1px solid rgba(13,148,136,.2);padding:1px 6px;border-radius:var(--nds-radius-sm)}.wa-agent-lock i{font-size:.5rem}.wa-conv-company{font-size:.6rem;color:var(--wa-faint)}.wa-empty-state{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;padding:40px 20px;color:var(--wa-faint);text-align:center}.wa-empty-state-icon{font-size:2.5rem;opacity:.18;display:block;margin-bottom:4px}.wa-empty-state-title{font-size:var(--nds-text-sm);font-weight:600;color:var(--wa-muted)}.wa-empty-state-sub{font-size:var(--nds-text-xs);color:var(--wa-faint);max-width:200px;line-height:1.5}.wa-chat{flex:1;display:flex;flex-direction:column;background:var(--wa-chat-bg);overflow:hidden;min-width:0}.wa-chat-header{padding:13px 18px;background:var(--wa-topbar-bg);border-bottom:1px solid var(--wa-border);display:flex;align-items:center;gap:12px;flex-shrink:0;backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px)}.wa-chat-avatar{width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:.75rem;font-weight:700;color:#fff;flex-shrink:0}.wa-chat-info{flex:1;min-width:0}.wa-chat-name{font-size:var(--nds-text-sm);font-weight:700;color:var(--wa-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.wa-chat-sub{font-size:var(--nds-text-xs);color:var(--wa-muted);margin-top:1px}.wa-chat-sub a{color:var(--wa-teal-lt);text-decoration:none}.wa-chat-sub a:hover{text-decoration:underline}.wa-header-actions{display:flex;align-items:center;gap:6px;flex-shrink:0}.wa-btn{display:inline-flex;align-items:center;gap:6px;padding:7px 13px;border-radius:var(--nds-radius-md);font-size:var(--nds-text-xs);font-weight:600;cursor:pointer;border:1px solid transparent;font-family:var(--nds-font-sans);transition:all var(--nds-transition-fast);white-space:nowrap}.wa-btn-claim{background:var(--wa-orange);color:#fff;border-color:var(--wa-orange)}.wa-btn-claim:hover{background:#d97706}.wa-btn-resolve{background:transparent;color:var(--wa-green);border-color:#10b98166}.wa-btn-resolve:hover{background:#10b9811a}.wa-btn-transfer{background:transparent;color:var(--wa-muted);border-color:var(--wa-border)}.wa-btn-transfer:hover{border-color:var(--wa-purple);color:var(--wa-purple)}.wa-btn-ghost{background:transparent;color:var(--wa-muted);border-color:var(--wa-border)}.wa-btn-ghost:hover{border-color:var(--wa-teal);color:var(--wa-teal)}.wa-btn-teal{background:var(--wa-teal);color:#fff;border-color:var(--wa-teal)}.wa-btn-teal:hover{background:var(--wa-teal-lt)}.wa-btn-sm{padding:4px 10px;font-size:.66rem}.wa-unassigned-banner{display:flex;align-items:center;gap:10px;padding:10px 18px;background:#f59e0b12;border-bottom:1px solid rgba(245,158,11,.2);font-size:var(--nds-text-xs);color:var(--wa-orange);flex-shrink:0}.wa-unassigned-banner strong{color:var(--wa-text)}.wa-unassigned-banner-spacer{flex:1}.wa-resolved-banner{display:flex;align-items:center;gap:10px;padding:8px 18px;background:#64748b0d;border-bottom:1px solid var(--wa-border);font-size:var(--nds-text-xs);color:var(--wa-faint);flex-shrink:0}.wa-readonly-banner{display:flex;align-items:center;gap:10px;padding:9px 18px;background:#3b82f60f;border-bottom:1px solid rgba(59,130,246,.2);font-size:var(--nds-text-xs);color:#60a5fa;flex-shrink:0}.wa-messages{flex:1;overflow-y:auto;padding:20px 24px 12px;display:flex;flex-direction:column;gap:2px}.wa-messages::-webkit-scrollbar{width:4px}.wa-messages::-webkit-scrollbar-track{background:transparent}.wa-messages::-webkit-scrollbar-thumb{background:var(--wa-border);border-radius:2px}.wa-day-sep{display:flex;align-items:center;gap:10px;margin:14px 0 8px;color:var(--wa-faint);font-size:.62rem;text-transform:uppercase;letter-spacing:.06em}.wa-day-sep:before,.wa-day-sep:after{content:"";flex:1;height:1px;background:var(--wa-border)}.wa-day-sep-label{padding:2px 10px;border:1px solid var(--wa-border);border-radius:var(--nds-radius-full);background:var(--wa-chat-bg);white-space:nowrap}.wa-bubble-wrap{display:flex;flex-direction:column;max-width:62%;margin-bottom:2px}.wa-bubble-wrap.inbound{align-self:flex-start;align-items:flex-start}.wa-bubble-wrap.outbound{align-self:flex-end;align-items:flex-end}.wa-bubble-wrap.note{align-self:center;max-width:80%;align-items:center}.wa-bubble-wrap.grouped{margin-bottom:0}.wa-bubble{padding:9px 13px;border-radius:14px;font-size:var(--nds-text-sm);line-height:1.55;word-break:break-word;position:relative;max-width:100%}.wa-bubble-wrap.inbound .wa-bubble{background:var(--wa-in-bubble);border:1px solid var(--wa-border);border-bottom-left-radius:4px;color:var(--wa-text)}.wa-bubble-wrap.outbound .wa-bubble{background:linear-gradient(135deg,#0d9488,#0f766e);border-bottom-right-radius:4px;color:#fff}.wa-bubble-wrap.note .wa-bubble{background:var(--wa-note-bg);border:1px dashed var(--wa-note-border);color:var(--wa-amber);font-size:var(--nds-text-xs);font-style:italic;border-radius:var(--nds-radius-md);text-align:center;padding:7px 14px}.wa-file-bubble{display:flex;align-items:center;gap:10px;padding:10px 13px;border-radius:12px;min-width:190px}.wa-bubble-wrap.inbound .wa-file-bubble{background:var(--wa-in-bubble);border:1px solid var(--wa-border)}.wa-bubble-wrap.outbound .wa-file-bubble{background:linear-gradient(135deg,#0d9488,#0f766e)}.wa-file-icon-img{font-size:1.3rem;opacity:.75;flex-shrink:0}.wa-bubble-wrap.inbound .wa-file-icon-img{color:var(--wa-teal)}.wa-bubble-wrap.outbound .wa-file-icon-img{color:#fffc}.wa-file-info-col{flex:1;min-width:0}.wa-file-name-txt{font-size:var(--nds-text-xs);font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.wa-file-size-txt{font-size:.62rem;opacity:.7;margin-top:1px}.wa-template-bubble{padding:10px 13px;border-radius:12px;background:#0d948814;border:1px solid rgba(13,148,136,.24);font-size:var(--nds-text-xs);color:var(--wa-text)}.wa-template-bubble strong{color:var(--wa-teal-lt)}.wa-bubble-meta{display:flex;align-items:center;gap:4px;margin-top:2px;padding:0 2px;font-size:.6rem;color:var(--wa-faint)}.wa-bubble-wrap.outbound .wa-bubble-meta{justify-content:flex-end}.wa-tick{font-size:.6rem}.wa-tick.sent{color:var(--wa-faint)}.wa-tick.delivered{color:var(--wa-muted)}.wa-tick.read{color:#87ceeb}.wa-input-area{background:var(--wa-topbar-bg);border-top:1px solid var(--wa-border);padding:12px 16px 14px;flex-shrink:0}.wa-mode-tabs{display:flex;gap:2px;margin-bottom:10px;background:var(--wa-surface);border:1px solid var(--wa-border);border-radius:var(--nds-radius-md);padding:3px}.wa-mode-tab{flex:1;min-height:36px;padding:5px 10px;border-radius:calc(var(--nds-radius-md) - 2px);font-size:.68rem;font-weight:600;cursor:pointer;border:none;background:transparent;color:var(--wa-muted);font-family:var(--nds-font-sans);transition:all var(--nds-transition-fast);display:flex;align-items:center;justify-content:center;gap:5px}.wa-mode-tab.active{background:var(--wa-chat-bg);color:var(--wa-text);box-shadow:var(--nds-shadow-xs)}.wa-mode-tab.note-tab.active{color:var(--wa-amber)}.wa-note-indicator{display:none;align-items:center;gap:6px;padding:6px 10px;background:#f59e0b12;border:1px solid rgba(245,158,11,.2);border-radius:var(--nds-radius-md);font-size:var(--nds-text-xs);color:var(--wa-amber);margin-bottom:8px}.wa-note-indicator.visible{display:flex}.wa-quick-actions{display:flex;align-items:center;gap:5px;margin-bottom:10px;flex-wrap:wrap}.wa-quick-btn{display:inline-flex;align-items:center;gap:5px;padding:5px 10px;border-radius:var(--nds-radius-md);font-size:.69rem;font-weight:600;cursor:pointer;border:1px solid var(--wa-border);background:var(--wa-surface);color:var(--wa-muted);font-family:var(--nds-font-sans);transition:all var(--nds-transition-fast)}.wa-quick-btn:hover{border-color:var(--wa-teal);color:var(--wa-teal);background:#0d94880d}.wa-quick-sep{width:1px;height:20px;background:var(--wa-border);margin:0 2px}.wa-quick-dropdown{position:relative}.wa-dropdown-menu{display:none;position:absolute;bottom:calc(100% + 6px);left:0;background:var(--wa-sidebar-bg);border:1px solid var(--wa-border);border-radius:var(--nds-radius-lg);padding:6px;min-width:230px;z-index:var(--nds-z-dropdown);box-shadow:var(--nds-shadow-lg)}.wa-dropdown-menu.open{display:block}.wa-dropdown-item{display:flex;align-items:center;gap:8px;padding:7px 9px;border-radius:var(--nds-radius-md);font-size:var(--nds-text-xs);cursor:pointer;color:var(--wa-text);transition:background var(--nds-transition-fast)}.wa-dropdown-item:hover{background:var(--wa-surface)}.wa-dropdown-item-label{font-weight:600;flex:1}.wa-dropdown-item-sub{color:var(--wa-muted);font-size:.63rem}.wa-message-row{display:flex;align-items:flex-end;gap:8px}.wa-attach-btn{width:38px;height:38px;border-radius:var(--nds-radius-md);background:var(--wa-surface);border:1px solid var(--wa-border);color:var(--wa-muted);cursor:pointer;font-size:.9rem;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:all var(--nds-transition-fast);font-family:var(--nds-font-sans)}.wa-attach-btn:hover{border-color:var(--wa-teal);color:var(--wa-teal)}.wa-message-input{flex:1;min-width:0;background:var(--wa-input-bg);border:1px solid var(--wa-border);border-radius:var(--nds-radius-lg);color:var(--wa-text);padding:9px 14px;font-size:var(--nds-text-sm);font-family:var(--nds-font-sans);resize:none;outline:none;min-height:40px;max-height:120px;line-height:1.45;transition:border-color var(--nds-transition-fast)}.wa-message-input:focus{border-color:var(--wa-teal)}.wa-message-input::-moz-placeholder{color:var(--wa-faint)}.wa-message-input::placeholder{color:var(--wa-faint)}.wa-message-input.note-mode{border-color:#f59e0b66;background:#f59e0b08}.wa-send-btn{min-width:88px;height:40px;padding:0 14px;gap:8px;border-radius:var(--nds-radius-md);background:linear-gradient(135deg,#0d9488,#0f766e);border:none;color:#fff;font-size:.88rem;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:all var(--nds-transition-fast);box-shadow:0 2px 8px #0d948859;font-family:var(--nds-font-sans)}.wa-send-btn:hover:not(:disabled){box-shadow:0 4px 14px #0d948873}.wa-send-btn:active:not(:disabled){transform:scale(.97)}.wa-send-btn:disabled{opacity:.5;cursor:not-allowed;box-shadow:none}.wa-context{width:310px;flex-shrink:0;background:var(--wa-ctx-bg);border-left:1px solid var(--wa-border);display:flex;flex-direction:column;overflow-y:auto}.wa-context::-webkit-scrollbar{width:3px}.wa-context::-webkit-scrollbar-thumb{background:var(--wa-border);border-radius:2px}.wa-context-toggle,.wa-context-close{display:none}@media(max-width:1200px){.wa-context-toggle{display:inline-flex}.wa-context{display:none;position:absolute;inset:0 0 0 auto;width:min(100%,360px);z-index:10;box-shadow:var(--nds-shadow-lg)}.wa-context.is-open-mobile{display:flex}.wa-context-close{display:flex;align-items:center;gap:8px;min-height:44px;padding:10px 16px;flex-shrink:0;border:0;border-bottom:1px solid var(--wa-border);background:var(--wa-topbar-bg);color:var(--wa-text);cursor:pointer;font:inherit}}.wa-ctx-section{border-bottom:1px solid var(--wa-border)}.wa-ctx-section-head{display:flex;align-items:center;gap:8px;padding:13px 14px 11px;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;user-select:none}.wa-ctx-section-icon{width:26px;height:26px;border-radius:var(--nds-radius-md);background:var(--wa-surface);border:1px solid var(--wa-border);display:flex;align-items:center;justify-content:center;font-size:.68rem;color:var(--wa-teal);flex-shrink:0}.wa-ctx-section-title{flex:1;font-size:.66rem;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--wa-muted)}.wa-ctx-caret{color:var(--wa-faint);font-size:.63rem;transition:transform var(--nds-transition-fast)}.wa-ctx-section.collapsed .wa-ctx-caret{transform:rotate(-90deg)}.wa-ctx-body{padding:2px 14px 14px}.wa-ctx-section.collapsed .wa-ctx-body{display:none}.wa-customer-profile{text-align:center;padding-top:4px}.wa-customer-big-avatar{width:56px;height:56px;border-radius:50%;margin:0 auto 10px;display:flex;align-items:center;justify-content:center;font-size:1.3rem;font-weight:700;color:#fff;background:var(--wa-teal);border:3px solid rgba(13,148,136,.2)}.wa-customer-dname{font-size:var(--nds-text-sm);font-weight:700;color:var(--wa-text);margin-bottom:2px}.wa-customer-dcompany{font-size:var(--nds-text-xs);color:var(--wa-muted);margin-bottom:8px}.wa-customer-type-badge{display:inline-block;background:#0d94881f;color:var(--wa-teal-lt);font-size:.58rem;font-weight:700;padding:2px 9px;border-radius:var(--nds-radius-full);text-transform:uppercase;letter-spacing:.05em;margin-bottom:12px}.wa-customer-meta{display:flex;flex-direction:column;gap:5px;text-align:left}.wa-customer-meta-row{display:flex;align-items:center;gap:7px;font-size:var(--nds-text-xs);color:var(--wa-muted)}.wa-customer-meta-row i{width:14px;text-align:center;color:var(--wa-teal);font-size:.63rem}.wa-customer-link{display:block;margin-top:10px;text-align:center;font-size:.68rem;color:var(--wa-teal-lt);text-decoration:none;font-weight:600}.wa-customer-link:hover{color:var(--wa-teal)}.wa-ctx-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:6px}.wa-ctx-stat{background:var(--wa-surface);border:1px solid var(--wa-border);border-radius:var(--nds-radius-md);padding:8px 5px;text-align:center}.wa-ctx-stat-num{font-size:var(--nds-text-sm);font-weight:700;color:var(--wa-text)}.wa-ctx-stat-label{font-size:.56rem;color:var(--wa-faint);text-transform:uppercase;letter-spacing:.04em;margin-top:2px}.wa-status-pill{display:inline-flex;align-items:center;gap:3px;padding:1px 6px;border-radius:var(--nds-radius-sm);font-size:.58rem;font-weight:700}.wa-status-pill.green{background:#10b9811f;color:var(--wa-green)}.wa-status-pill.orange{background:#f59e0b1f;color:var(--wa-orange)}.wa-status-pill.blue{background:#3b82f61f;color:#60a5fa}.wa-status-pill.muted{background:#64748b1a;color:var(--wa-faint)}.wa-mini-card{background:var(--wa-surface);border:1px solid var(--wa-border);border-radius:var(--nds-radius-md);padding:9px 10px;margin-bottom:7px;transition:border-color var(--nds-transition-fast)}.wa-mini-card:last-child{margin-bottom:0}.wa-mini-card:hover{border-color:#0d948859}.wa-mini-card-row1{display:flex;align-items:center;gap:6px;margin-bottom:3px}.wa-mini-card-ref{font-size:var(--nds-text-xs);font-weight:700;color:var(--wa-teal-lt);flex:1}.wa-mini-card-route{font-size:.66rem;color:var(--wa-muted);margin-bottom:5px}.wa-mini-card-actions{display:flex;gap:4px;flex-wrap:wrap}.wa-mini-action-btn{display:inline-flex;align-items:center;gap:4px;padding:3px 8px;border-radius:var(--nds-radius-sm);font-size:.63rem;font-weight:600;cursor:pointer;border:1px solid var(--wa-border);background:transparent;color:var(--wa-muted);font-family:var(--nds-font-sans);transition:all var(--nds-transition-fast);text-decoration:none}a.wa-mini-action-btn{text-decoration:none;color:var(--wa-muted)}.wa-mini-action-btn:hover{border-color:var(--wa-teal);color:var(--wa-teal)}.wa-mini-action-btn.primary{background:var(--wa-teal);color:#fff;border-color:var(--wa-teal)}.wa-mini-action-btn.primary:hover{background:var(--wa-teal-lt)}.wa-note-card{background:#f59e0b0d;border:1px solid rgba(245,158,11,.18);border-radius:var(--nds-radius-md);padding:8px 10px;margin-bottom:6px}.wa-note-card:last-child{margin-bottom:0}.wa-note-author{font-size:.63rem;font-weight:600;color:var(--wa-amber);margin-bottom:3px}.wa-note-text{font-size:var(--nds-text-xs);color:var(--wa-text);line-height:1.45}.wa-no-customer{text-align:center;padding:16px 10px;color:var(--wa-faint);font-size:var(--nds-text-xs)}.wa-no-customer i{font-size:2rem;opacity:.2;display:block;margin-bottom:8px}.wa-modal-backdrop{display:none;position:fixed;top:0;right:0;bottom:0;left:0;background:#0000007a;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);z-index:var(--nds-z-modal-backdrop);align-items:center;justify-content:center}.wa-modal-backdrop.open{display:flex}.wa-modal{background:var(--wa-sidebar-bg);border:1px solid var(--wa-border);border-radius:var(--nds-radius-xl);padding:24px;width:400px;max-width:90vw;box-shadow:var(--nds-shadow-xl);animation:wa-modal-in .2s ease}@keyframes wa-modal-in{0%{transform:translateY(10px) scale(.97);opacity:0}to{transform:none;opacity:1}}.wa-modal-header{display:flex;align-items:center;gap:10px;margin-bottom:16px}.wa-modal-icon{width:36px;height:36px;border-radius:var(--nds-radius-md);display:flex;align-items:center;justify-content:center;font-size:1rem;flex-shrink:0}.wa-modal-icon.purple{background:#a855f71f;color:var(--wa-purple)}.wa-modal-icon.teal{background:#0d94881f;color:var(--wa-teal)}.wa-modal-title{font-size:var(--nds-text-md);font-weight:700;color:var(--wa-text)}.wa-modal-desc{font-size:var(--nds-text-xs);color:var(--wa-muted);margin-bottom:14px;line-height:1.5}.wa-modal-field{width:100%;background:var(--wa-input-bg);border:1px solid var(--wa-border);border-radius:var(--nds-radius-md);color:var(--wa-text);padding:9px 12px;font-size:var(--nds-text-sm);font-family:var(--nds-font-sans);outline:none;margin-bottom:10px;transition:border-color var(--nds-transition-fast)}.wa-modal-field:focus{border-color:var(--wa-teal)}.wa-modal-icon.blue{background:#3b82f61f;color:#2563eb}.wa-create-ticket-btn{width:100%;justify-content:center;margin-bottom:.75rem}.wa-modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:4px}.wa-toast-container{position:fixed;bottom:20px;right:20px;z-index:var(--nds-z-toast);display:flex;flex-direction:column;gap:8px;pointer-events:none}.wa-toast{background:var(--wa-sidebar-bg);border:1px solid var(--wa-border);border-left:4px solid var(--wa-green);border-radius:var(--nds-radius-lg);padding:12px 16px;width:320px;box-shadow:var(--nds-shadow-lg);animation:wa-toast-in .3s ease;pointer-events:all;transition:opacity .2s,transform .2s}.wa-toast.hiding{opacity:0;transform:translate(30px)}.wa-toast.error{border-left-color:var(--wa-red)}.wa-toast.warn{border-left-color:var(--wa-orange)}.wa-toast.info{border-left-color:var(--nds-info)}@keyframes wa-toast-in{0%{transform:translate(40px);opacity:0}to{transform:none;opacity:1}}.wa-toast-title{font-size:var(--nds-text-sm);font-weight:700;color:var(--wa-text);margin-bottom:3px}.wa-toast-body{font-size:var(--nds-text-xs);color:var(--wa-muted);margin-bottom:10px;line-height:1.45}.wa-toast-actions{display:flex;gap:6px}.wa-select-placeholder{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;color:var(--wa-faint);text-align:center;padding:40px}.wa-select-placeholder-icon{width:72px;height:72px;border-radius:50%;background:var(--wa-surface);border:2px solid var(--wa-border);display:flex;align-items:center;justify-content:center;font-size:1.8rem;color:var(--wa-faint);margin-bottom:4px}.wa-select-placeholder-title{font-size:var(--nds-text-lg);font-weight:700;color:var(--wa-muted)}.wa-select-placeholder-sub{font-size:var(--nds-text-xs);max-width:240px;line-height:1.6}.wa-ctx-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;padding:40px 20px;color:var(--wa-faint);text-align:center}.wa-ctx-empty i{font-size:2.2rem;opacity:.18}.wa-sound-btn{display:flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:8px;border:none;background:var(--wa-input-bg, rgba(255,255,255,.08));color:var(--wa-text);cursor:pointer;font-size:.95rem;margin-left:4px;transition:background .15s,color .15s}.wa-sound-btn:hover{background:var(--wa-hover)}.wa-sound-btn.muted{color:var(--wa-muted);opacity:.55}.wa-msg-search{display:flex;align-items:center;gap:8px;padding:8px 16px;background:var(--wa-input-bg, rgba(0,0,0,.04));border-bottom:1px solid var(--wa-border)}.wa-msg-search-icon{color:var(--wa-muted);font-size:.85rem}.wa-msg-search-input{flex:1;border:none;outline:none;background:transparent;font-size:.875rem;color:var(--wa-text)}.wa-msg-search-input::-moz-placeholder{color:var(--wa-muted)}.wa-msg-search-input::placeholder{color:var(--wa-muted)}.wa-msg-search-count{font-size:.75rem;color:var(--wa-muted);white-space:nowrap}.wa-typing-bubble{display:inline-flex;align-items:center;gap:4px;padding:8px 14px;min-width:52px}.wa-typing-dot{width:7px;height:7px;border-radius:50%;background:var(--wa-muted);display:inline-block;animation:waTypingBounce 1.2s infinite}.wa-typing-dot:nth-child(2){animation-delay:.2s}.wa-typing-dot:nth-child(3){animation-delay:.4s}@keyframes waTypingBounce{0%,60%,to{transform:translateY(0);opacity:.5}30%{transform:translateY(-5px);opacity:1}}.wa-emoji-grid{display:grid!important;grid-template-columns:repeat(6,1fr);gap:2px;padding:8px;min-width:220px;max-width:240px}.wa-emoji-btn{background:none;border:none;cursor:pointer;font-size:1.25rem;padding:5px;border-radius:6px;line-height:1;transition:background .12s}.wa-emoji-btn:hover{background:var(--wa-hover)}.wa-conv-avatar{background:var(--wa-teal)}.wa-conv-item.unread .wa-conv-preview,.wa-conv-item.unread .wa-conv-name{color:var(--wa-text);font-weight:600}.wa-badge-warning{background:#f59e0b29;color:var(--wa-amber)}.wa-badge-muted{background:var(--wa-surface);color:var(--wa-faint)}.wa-badge-branch{background:var(--wa-hover);color:var(--wa-muted);font-variant-numeric:tabular-nums}.wa-badge-branch i{margin-right:4px;opacity:.75}.wa-branch-filter{display:flex;flex-direction:column;gap:3px;padding:0 12px 10px}.wa-new-chat-btn{margin-left:auto;width:30px;height:30px;display:flex;align-items:center;justify-content:center;padding:0;border:1px solid var(--wa-border);border-radius:8px;background:none;color:var(--wa-teal);cursor:pointer;transition:background .12s,color .12s}.wa-new-chat-btn:hover{background:var(--wa-teal);color:#fff}.wa-conv-pager{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:10px 14px;border-top:1px solid var(--wa-border)}.wa-conv-pager__label{font-size:.72rem;color:var(--wa-muted)}.wa-conv-pager__btn{width:26px;height:26px;display:flex;align-items:center;justify-content:center;padding:0;border:1px solid var(--wa-border);border-radius:6px;background:none;color:var(--wa-text);font-size:.7rem;cursor:pointer}.wa-conv-pager__btn:hover:not(:disabled){background:var(--wa-hover)}.wa-conv-pager__btn:disabled{opacity:.35;cursor:not-allowed}.wa-priority-select{padding:5px 9px;border:1px solid var(--wa-border);border-radius:7px;background:var(--wa-ctx-bg);color:var(--wa-text);font-size:.75rem;font-weight:600;cursor:pointer}.wa-priority-select.is-high{border-color:var(--wa-amber);color:var(--wa-amber)}.wa-priority-select.is-urgent{border-color:var(--wa-red);color:var(--wa-red)}.wa-tag-bar{display:flex;align-items:center;flex-wrap:wrap;gap:5px;padding:8px 14px;border-bottom:1px solid var(--wa-border)}.wa-tag{display:inline-flex;align-items:center;gap:5px;padding:2px 5px 2px 9px;border-radius:999px;background:#0d94881f;color:var(--wa-teal);font-size:.72rem;font-weight:600}.wa-tag__remove{display:flex;align-items:center;padding:0 2px;border:none;background:none;color:inherit;font-size:.62rem;cursor:pointer;opacity:.6}.wa-tag__remove:hover{opacity:1}.wa-tag-add-btn{display:inline-flex;align-items:center;gap:5px;padding:2px 9px;border:1px dashed var(--wa-border);border-radius:999px;background:none;color:var(--wa-faint);font-size:.72rem;cursor:pointer}.wa-tag-add-btn:hover{border-color:var(--wa-teal);color:var(--wa-teal)}.wa-tag-input{padding:2px 9px;border:1px solid var(--wa-teal);border-radius:999px;background:var(--wa-ctx-bg);color:var(--wa-text);font-size:.72rem;width:140px}.wa-mini-action-btn.is-linked{border-color:var(--wa-teal);color:var(--wa-teal)}.wa-modal--narrow{max-width:380px}.wa-rating-row{display:flex;justify-content:center;gap:6px;margin:var(--nds-space-3) 0}.wa-rating-star{padding:4px;border:none;background:none;color:var(--wa-border);font-size:1.6rem;line-height:1;cursor:pointer;transition:color .12s,transform .12s}.wa-rating-star:hover,.wa-rating-row:hover .wa-rating-star:hover~.wa-rating-star{color:var(--wa-border)}.wa-rating-row:hover .wa-rating-star{color:var(--wa-amber)}.wa-rating-row .wa-rating-star:hover{transform:scale(1.12)}.wa-unlink-btn{display:inline-flex;align-items:center;gap:6px;margin-top:8px;padding:5px 11px;border:1px solid var(--wa-border);border-radius:7px;background:none;color:var(--wa-muted);font-size:.74rem;cursor:pointer;transition:background .12s,color .12s,border-color .12s}.wa-unlink-btn:hover{border-color:var(--wa-red);color:var(--wa-red);background:#ef444414}.wa-inline-clear{margin-left:6px;padding:0;border:none;background:none;color:var(--wa-teal);font-size:inherit;text-decoration:underline;cursor:pointer}.wa-conv-empty{padding:var(--nds-space-5) var(--nds-space-4);text-align:center;font-size:.82rem;color:var(--wa-muted)}.wa-chat--empty{display:flex;align-items:center;justify-content:center}.wa-back-to-list{display:none}@media(max-width:900px){.wa-sidebar{width:100%}.wa-chat--empty{display:none}.wa-context{width:100%}.wa-sidebar.is-hidden-mobile{display:none}.wa-back-to-list{display:inline-flex}}.wa-quote{display:flex;align-items:stretch;gap:7px;width:100%;margin-bottom:5px;padding:5px 8px;border:none;border-radius:7px;background:#0d94881a;text-align:left;cursor:pointer;font:inherit}.wa-quote:hover{background:#0d94882e}.wa-quote__bar{flex:0 0 3px;border-radius:2px;background:var(--wa-teal)}.wa-quote__text{overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;font-size:.78rem;line-height:1.35;color:var(--wa-muted)}.wa-reactions{display:flex;gap:2px;margin-top:4px}.wa-reaction{padding:1px 5px;border-radius:999px;background:var(--wa-surface);border:1px solid var(--wa-border);font-size:.78rem;line-height:1.3}.wa-bubble-actions{display:flex;gap:2px;margin-top:2px;opacity:0;transition:opacity .12s}.wa-bubble-wrap:hover .wa-bubble-actions,.wa-bubble-actions:focus-within{opacity:1}.wa-bubble-action{width:24px;height:24px;display:flex;align-items:center;justify-content:center;padding:0;border:none;border-radius:6px;background:none;color:var(--wa-faint);font-size:.75rem;cursor:pointer;transition:background .12s,color .12s}.wa-bubble-action:hover{background:var(--wa-hover);color:var(--wa-text)}.wa-react-wrap{position:relative}.wa-react-picker{position:absolute;bottom:calc(100% + 4px);left:0;z-index:20;display:flex;gap:1px;padding:4px;border:1px solid var(--wa-border);border-radius:999px;background:var(--wa-ctx-bg);box-shadow:0 6px 18px #00000029}.wa-bubble-wrap.outbound .wa-react-picker{left:auto;right:0}.wa-react-option{width:28px;height:28px;display:flex;align-items:center;justify-content:center;padding:0;border:none;border-radius:50%;background:none;font-size:1rem;line-height:1;cursor:pointer;transition:background .12s}.wa-react-option:hover{background:var(--wa-hover)}.wa-react-clear{font-size:.7rem;color:var(--wa-faint)}.wa-reply-preview{display:flex;align-items:stretch;gap:8px;margin-bottom:6px;padding:6px 9px;border-radius:8px;background:var(--wa-surface)}.wa-reply-preview__body{flex:1;min-width:0;display:flex;flex-direction:column;gap:1px}.wa-reply-preview__who{font-size:.72rem;font-weight:600;color:var(--wa-teal)}.wa-reply-preview__text{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:.79rem;color:var(--wa-muted)}.wa-reply-preview__cancel{flex:0 0 auto;align-self:center;width:24px;height:24px;display:flex;align-items:center;justify-content:center;padding:0;border:none;border-radius:6px;background:none;color:var(--wa-faint);cursor:pointer}.wa-reply-preview__cancel:hover{background:var(--wa-hover);color:var(--wa-text)}.wa-modal--wide{max-width:560px;max-height:86vh;overflow-y:auto}.wa-kind-tabs{display:flex;gap:2px;margin-bottom:10px;padding:3px;border-radius:9px;background:var(--wa-surface)}.wa-kind-tab{flex:1 1 0;min-width:0;display:flex;align-items:center;justify-content:center;gap:5px;padding:7px 8px;border:none;border-radius:7px;background:none;color:var(--wa-muted);font-size:.78rem;font-weight:600;cursor:pointer;transition:background .12s,color .12s}.wa-kind-tab:hover{color:var(--wa-text)}.wa-kind-tab.active{background:var(--wa-ctx-bg);color:var(--wa-teal);box-shadow:0 1px 3px #0000001a}.wa-repeat-row{display:flex;align-items:center;gap:6px;margin-bottom:6px}.wa-repeat-row .wa-modal-field{flex:1 1 0;min-width:0;margin-bottom:0}.wa-repeat-remove{flex:0 0 auto;width:30px;height:30px;display:flex;align-items:center;justify-content:center;padding:0;border:1px solid var(--wa-border);border-radius:7px;background:none;color:var(--wa-faint);cursor:pointer}.wa-repeat-remove:hover:not(:disabled){background:var(--wa-hover);color:var(--wa-red)}.wa-repeat-remove:disabled{opacity:.4;cursor:not-allowed}.wa-repeat-add{display:inline-flex;align-items:center;gap:6px;margin-bottom:10px;padding:6px 11px;border:1px dashed var(--wa-border);border-radius:7px;background:none;color:var(--wa-teal);font-size:.78rem;font-weight:600;cursor:pointer}.wa-repeat-add:hover{background:var(--wa-hover)}@media(max-width:560px){.wa-kind-tab span{display:none}.wa-repeat-row{flex-wrap:wrap}}.wa-ctx-more{display:flex;align-items:center;justify-content:center;gap:6px;margin-top:4px;padding:7px;border-radius:7px;background:var(--wa-surface);color:var(--wa-teal);font-size:.76rem;font-weight:600;text-decoration:none;transition:background .12s}.wa-ctx-more:hover{background:var(--wa-hover)}.wa-modal-hint{display:flex;align-items:flex-start;gap:7px;margin:8px 0 0;font-size:.78rem;line-height:1.45;color:var(--wa-muted)}.wa-bubble--hidden{background:var(--surface-muted, rgb(0 0 0 / 4%));border:1px dashed var(--border-default);color:var(--text-muted);font-style:italic}.wa-hidden-notice{display:inline-flex;gap:.4rem;align-items:baseline;font-size:.78rem}.wa-deletion-queue{display:flex;flex-direction:column;gap:.4rem;padding:.5rem .75rem 0}.wa-deletion-request{display:flex;flex-wrap:wrap;gap:.5rem;align-items:center;justify-content:space-between;padding:.5rem .7rem;background:#fef5e7;border:1px solid hsl(38 92% 82%);border-radius:var(--radius-md);font-size:.78rem;color:#934d10}.wa-deletion-reason{display:flex;gap:.4rem;align-items:baseline;min-width:0}.wa-deletion-actions{display:flex;gap:.35rem}.wa-deletion-note{font-style:italic;opacity:.85}:root[data-theme=dark] .wa-deletion-request,html.dark .wa-deletion-request{background:#392918;border-color:#64472b;color:#f1c77e}